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Disclaimer
We accept responsibility for
ensuring that the services
we deliver to you are of the
highest standard possible.
Client service
If you have a complaint
or are unhappy with the
services provided, please
make it known as soon as
possible, either to the
management or your travel
agent. Please provide the
fullest details as early as
possible. Every effort will
be made to arrive at a fair
and satisfactory conclusion
for the best of all involved.
Personal injury and
property
Kisiwa House will not be
liable for harm to guests
caused by criminal acts of
others. Kisiwa House is not
liable for any accident or
loss that occurs on the
premises.
A safe is at the guests’
disposal in the rooms and in
the manager’s office. If you
have any valuables kindly
make sure you use it. Kisiwa
House will not be liable for
valuables that are not
secured in safes.
Kisiwa House will not be
liable for loss of luggage
or other personal items
belonging to guests left in
the hotel’s common areas.
Insurance
You are recommended to
ensure, when making your
reservation that you and
your party are insured
against all relevant risks,
including all locations and
places you intend to visit
throughout your holiday in
Zanzibar.
Third party exclusions:
Transportation and
accommodation of clients are
subject to international
conventions, which override
any contract, expressed or
implied between our clients
and us.
We cannot be held liable if
a client is refused
admission into the Republic
of the Tanzania.
The possession of valid
passports, and/or other
required travel documents,
such as airline tickets and
hotel vouchers at the proper
time, is the sole
responsibility of the client.
Liability for the failure of
any client to observe the
law of the Tanzanian/Zanzibar
Government during a visit is
excluded. We will not be
held responsible for any
delay in transferring of
clients or any other delay
under such circumstances.
Dietary requests
We are not liable for
the failure to meet dietary
requirements, unless these
were clearly stated when
booking.
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Literature and Brochures
We have taken every
reasonable precaution to
ensure that the information
provided by us is fair and
correct at the time it was
supplied, and that the
facilities are available as
described for our hotel.
However, we exclude
liability for subsequent
alterations and the
withdrawal and amendment of
facilities (whether due to
climatic conditions,
vandalizing or abuse,
cleaning, repair or legal,
regulatory, seasonal or
other local reasons). |
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